Terms and Conditions

General Information

Price quoted includes the following:

  • Comprehensive insurance for any driver aged between 25 and 70
  • Breakdown cover
  • All cooking equipment, crockery and cutlery, dishcloth and tea towel
  • Camping gas

Driver Criteria (for Insurance)

  •  Age limits: 25 to 70 years.
  •  £500 compulsory excess
  •  Driver must have held a valid licence for more than 3 years.
  •  Details of additional drivers required in advance.
  •  Drivers to have a maximum of 6 points on drivers licence
  •  Drivers to have a maximum of 1 claim (fault/no fault) in last three years
  •  Production of valid standard driver’s licence required from all drivers at start of hire.
  •  Please check licence carefully, if licence proves to be unacceptable at time of collection no monies will be refunded.
  •  Drivers are personally liable for all legal penalties (eg: speeding, parking fines, congestion charges), which are incurred during the period of hire plus a £30 admin charge for liaising with the authorities.
  •  Each driver must provide an additional form of identification other than the drivers license, which must be photo ID, e.g. passport

In the event of any damage to either, the vehicle or third party property, the hirer will be liable for the excess. The hirer will also be fully liable for replacement or repair of windscreen or tyre damage.

Insurance provided by The Campervan Owner only covers the vehicle and does not cover personal possessions.  The Campervan Owner strongly recommends that you take out insurance to cover your personal items during the rental period.

European Travel

Not currently allowed.

Title to Vehicle

The Hirer acknowledges that The Campervan Owner retains title to the Vehicle and that the Hirer possess the goods as a mere bailee only and do not have any right to pledge The Campervan Owner’ credit in connection with the Vehicle and agree not to do so and shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.


Any changes to this agreement must be in writing and must be signed on behalf of The Campervan Owner and by the Hirer.

This agreement shall be governed by English Law

This Agreement, constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this agreement. The Campervan Owner reserves the right to add or amend any rental charges without prior notice.


Booking Process (Pre Rental)


Availability is on a request and confirmation basis at the time of your reservation. A reservation is only binding once the booking is confirmed by The Campervan Owner by email and a non-returnable deposit has been received. Settlement of the remaining balance will be due prior to departure as stipulated by The Campervan Owner.

For late bookings the full rental price is payable on booking. Vehicles will not be released without full payment being completed.

Methods of Payment

The Deposit and Balance will be paid directly to the campervan owner and they will stipulate the method of payment during the course of your discussion with them whilst booking the van.

Security Deposit

On the day of hire a refundable Security Deposit of £500 is payable. Payment should either be in cash or card via Paypal. This is fully refundable on return of the vehicle on the agreed date and time, in the same condition as it was let out. The Security Deposit will only be used to pay for any loss or damage to equipment, fixtures and fittings, windows, tyres, negligent damage to the vehicle or to cover the excess in the event of a claim on the insurance. If there is a claim which is less than the security deposit then the remainder shall be returned.

Cancellation Charges

The following charges shall apply:

  • Cancelling more than 12 weeks before booking: 0% of deposit retained by the Campervan Owner
  • Cancelling between 6 and 12 weeks before booking: 50% of deposit retained by the Campervan Owner
  • Cancelling less than 6 weeks before booking: 100% deposit retained by the Campervan Owner

Cleaning Charges

A cleaning fee if the Vehicle is not returned with the interior in a clean condition. The cleaning cost is £30 / hour and the amount of work shall be dependent on the state the van is returned in.

Errors in Rental Charges

Total charges as set out therein are not final. The Hirer will pay any shortfall in charges to The Campervan Owner and the Hirer will receive a refund for any overcharge acknowledged by The Campervan Owner.

Payment of Charges Joint and Several Liability

All charges and expenses payable by the Hirer under this Agreement are due on demand by The Campervan Owner. The Hirer agrees to pay a late charge on any outstanding balance and any collection costs incurred by The Campervan Owner, including reasonable legal fees. When the Hirer comprises more than one person, each person is liable jointly and severally for all obligations of the customer pursuant to this Agreement.

Rental and Other Charges

The Hirer will pay The Campervan Owner the following:

All rental charges.

The security deposit.

A cleaning fee if the Vehicle is not returned with the interior in a clean condition.

The nominated cancellation fee in the event of cancellation of this agreement prior to acceptance of delivery of the vehicle.

The cost of any damage to the Vehicle or the property of any third party, subject to the insurance cover.

All government fees and duties etc; all parking fines, other fines or penalties, and/or accidents including third party property damage not reported on return of the Vehicle; and associated administration costs incurred in relation to the Vehicle during the Rental Period; Any other fees or charges payable by the Hirer pursuant to this Agreement. This includes any costs incurred by The Campervan Owner as a result of any breach by the Hirer of the terms of this Agreement.

The daily rental rate for the period the Vehicle is off fleet for accident repairs, if the Campervan were due to be rented out to another party during that time.

The cost of recovering a Vehicle that has become bogged.

During Hire


Please allow 1 hour for the hand-over to complete the documentation and demonstrate your vehicle to you.  The Campervan Owner will also agree any existing damage and the inventory of equipment supplied.  Please also allow up to an hour for hand-over on return of your vehicle.


The Hirer shall take all reasonable steps to properly maintain the Vehicle, including oil checks and water, and acknowledge that The Campervan Owner will reimburse the Hirer for expenditure up to £100 reasonably incurred in rectifying any mechanical failure to the engine of the Vehicle, provided that the Hirer produces relevant receipts at the end of the hire period and have received the prior consent of The Campervan Owner and that the damage is not due to any fault or by breach of this Agreement of the Hirer.


The Hirer will not allow anyone to smoke in the vehicle as The Campervan Owner has a no smoking policy in all of their vehicles.  A valeting charge will be incurred by the Hirer if this policy is ignored.


Pets are prohibited unless stated by the campervan owner prior to booking.

Use of the Vehicle

The Vehicle is not to be driven otherwise than in a cautious, prudent and normal manner. The vehicle should not:

  • be used in a manner which could cause damage
  • driven in a prohibited area or in an area other than the areas indicated by me to The Campervan Owner
  • driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law
  • left with the ignition key in the vehicle while it is unoccupied
  • left unlocked whilst the vehicle is unoccupied
  • left without the alarm on when unoccupied
  • left unoccupied without the radio faceplate removed;
  • have valuables left unconcealed
  • be driven by persons under the age of 25 years or who is not authorised by law to drive the Vehicle or named in the agreement
  • damaged by submersion in water
  • put into contact with Salt Water
  • used for any illegal purpose for any race, rally or contest
  • used to tow any vehicle or trailer not authorised in advance by The Campervan Owner
  • used to carry passengers or property for hire or reward
  • used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this agreement
  • used to carry volatile liquids, gases, explosives or other corrosive or inflammable material
  • or otherwise used in breach of the Hirers obligations under this Agreement.

Road Restrictions

All Vehicles may only be driven on sealed / bitumen roads. The Campervan Owner reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.

Alterations to the Vehicle

The Hirer shall not make any alterations or additions to the Vehicle.

Responsibility if an accident occurs

In the event of any accident, loss or damage arising out of the use of the vehicle, the Hirer will notify The Campervan Owner within 24hrs of the happening of the event, obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station. Also, the Hirer will complete a European accident report form as relevant, not make any admission of liability to other parties, settlement offer or other like offer.

The Hirer undertakes to assist The Campervan Owner in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence.

Release and indemnity of The Campervan Owner

Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, the Hirer releases The Campervan Owner, its employees and agents, from any liability to the Hirer (regardless of who is at fault) for any loss or damage incurred by the Hirer by reason of this Agreement, including but not limited to any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose, any loss or damage to any property left in or on the Vehicle.

The Campervan Owner premises or recovered or handled by The Campervan Owner. Subject to any insurance arrangements agreed with The Campervan Owner, the Hirer hereby indemnify and shall keep indemnified The Campervan Owner, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle.

Terminating the Agreement

The Hirer acknowledges that The Campervan Owner may terminate this Agreement and repossess the Vehicle at any time, without notification to the Hirer, and that the Hirer will pay the reasonable costs of repossessing the Vehicle, including towing charges if the Hirer is in breach of any term of this Agreement, has obtained the Vehicle through fraud or misrepresentation, the Vehicle appears to be abandoned, the Vehicle is not returned on the agreed return date or The Campervan Owner reasonably believes that the Vehicle will not be returned on the agreed return date, The Campervan Owner considers on reasonable grounds, that the safety of passengers or the condition of the Vehicle is endangered.

In the event of such termination or repossession, the Hirer has no right to a refund of any part of the rental charges or the Security Deposit.


Post Hire


The vehicle must be returned on or before the date and time stated, on the rental agreement, be clean and in the same condition as it left otherwise cleaning charges will be made.

The Hirer acknowledges having received the Vehicle in a clean condition and in sound working order in accordance with the Departure Checklist and with a full fuel tank.

The Hirer will return the vehicle in a clean condition with a full fuel tank, on the return date and time set out under the heading “Return date and time” in the Rental Agreement.

The Hirer acknowledges that The Campervan Owner will not refund any monies, nor have any obligation to provide a replacement vehicle, if the Vehicle is returned or the Hirer ceases to have the use of the Vehicle prior to the return date for any reason e.g. Accident, breakdown, weather or theft.

Late return

If you are running late we must be advised immediately. Failure to advise may result in prosecution for driving whilst uninsured. An additional charge of £20 per hour is payable for all late returns.

There may be bookings within a few hours of your return time. The hirer shall be responsible for any liability this may cause, including but not limited to: direct fees as compensation to the next hirer, indirect effect of loss of earnings through negative testimonials etc.

Definitions of Terms and Conditions:

“The Hirer” refers jointly and severally to the person or persons who are the customers.

“This Agreement'” means the Rental Agreement, the insurance Motor Rental Agreement and these Terms and Conditions. In the event of any discrepancy between these Terms and Conditions and any other literature, the provisions of these Terms and Conditions shall apply.

“The Campervan Owner” means the person that rents a van to you through Camperbug and is the legal owner or legal representative of that owner.

“Customer” means the person or persons nominated as the hirer in the booking

“Hire Details” on the insurance Motor Rental Agreement and any other person whose cheque is presented in payment of the customer’s charges.

“Equipment” includes but is not limited to the power pack, gas bottle, fridge,Audio unit, bike rack, crockery, cutlery, cooking utensils, pillows, sheets and any extra rented items such as awnings, WC and the like.

“Rental Period” means the hire period referred to under the heading ‘Booking Details’ on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the Hirers possession or control.

“Vehicle” means the vehicle described under the heading “Vehicle Details” on the Rental Agreement and includes tyres, tools, accessories, the equipment and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle that may be provided at the discretion of The Campervan Owner.

“Security Deposit” means the Vehicle security deposit detailed under the heading “Vehicle Security Deposit” in the Motor Rental Agreement.